Outsourcing seems to be the answer to all problems in the office these days. If you don’t have the budget to hire a full-time employee to perform certain tasks, you outsource. If you need something done quickly and no one is available to do it, you outsource. If you need a specialist to do temporary work on a project, you outsource. With most things being outsourced, you might be wondering if it’s a good idea to outsource office management tasks as well. The answer to this is not easy because not all offices are set up in the same way. To figure out whether or not outsourcing office management tasks is feasible for your business, you should first ask yourself the following questions:
1. What responsibilities do you want your office manager to take on?
Some of the basic tasks of office managers include answering telephone calls, scheduling meetings, and appointments, processing payments, and delegating tasks to each employee. These tasks can easily be done by an outsourced worker who can be working from a remote location. If these are all you expect your office manager to do then it’s a good idea to outsource. However, there are other responsibilities assigned to office managers that require them to be physically present in the office at all times, such as supervising the other employees and keeping order in the workplace. If you need your office manager to do these tasks, outsourcing is not an option for you.
2. How much are you willing to pay?
If your reason for outsourcing is to cut costs, you’d naturally offer lower pay for outsourcing office management tasks. There are plenty of applicants who will be happy to take on the job for a smaller salary but the real question is whether or not the quality of their work will be up to your standards. If you can find a qualified individual to manage your office remotely, by all means go for it. You may need to offer a little bit more to attract highly competent applicants. But if the difference in pay is not that significant, you might as well hire an office manager to work in-house.
3. Are you willing to hire from other countries?
It’s common practice for many companies to hire outsourced workers from other countries such as India, Pakistan, and the Philippines because the workers in these countries are willing to work for low rates. It may be a challenge to find quality workers from these countries but it’s certainly not impossible. However, something else you need to consider is how your customers will be affected if you hire a foreign person to handle their orders or calls. Outsourcing may save you a lot of money but if your customers will be put off by the foreign accent or the difficulty in communicating in English, perhaps the savings won’t be worth it if it means losing your valued customers.
These are only a few of the questions you need to ask yourself when deciding whether or not to outsource office management tasks. Again, each company is unique so only you can really answer if outsourcing is the best choice for your business.